Pebble Ottoman in Dove Grey

We take pride in delivering your products as quickly and efficiently as possible. Here's what you can expect:

• Dispatch Time:
  All orders are carefully processed and dispatched within 2-3 business days after receiving the order confirmation. Each item is made fresh upon order to ensure you receive the best quality.
• Delivery Time:
  Once dispatched, your order will be delivered within 7-10 business days, depending on your location. Shipping times may vary based on the courier service and your area.
• Tracking Your Order:
  Once your order is dispatched, you'll receive a tracking number via email to help you monitor its progress.

Thank you for choosing us—rest assured, we’ll do our best to ensure your order reaches you on time and in perfect condition!

We want you to be completely satisfied with your purchase. If you're not happy with your product, we offer the following return and replacement options:

Eligibility for Returns or Replacements:
Returns and replacements are accepted within 3 days of receipt, provided the product is unused, in its original condition, and with all packaging intact.

How to Return or Replace:
To initiate a return or replacement, please contact our customer care team at support@adorvue.com with your order details. You will also need to provide an unboxing video of the product. The video must clearly show the condition of the product as it was received, including the packaging.

Return Shipping Costs:

If the return or replacement is due to an issue on our end (e.g., damaged, defective, or incorrect product), Adorvue will cover the return shipping costs.

If the return is due to a change of mind or personal preference, the customer will be responsible for the return shipping costs.

Replacement:
If you wish to replace a product, we will gladly assist based on product availability. If the replacement is accepted, we will ship the new product once the returned item is received in its original condition and with packaging intact.

If you wish to cancel your order or request a refund, here’s how we process cancellations and refunds:

• Order Cancellation:
  You can cancel your order within 24 hours of placing it. After this time, cancellations may not be possible, as the order could already be processed or shipped. To cancel, please contact support@adorvue.com with your order details.
• Refunds:
  Refunds will be processed after we receive the returned product in its original condition and with packaging intact. The refund will be issued to the same payment method used for the original purchase. Please allow up to 7-10 business days for the refund to reflect in your account.

For any additional questions or assistance, feel free to reach out to us at support@adorvue.com. We're happy to help!