Refund policy

Return Policy

We want you to be completely satisfied with your purchase! If you need to return an item, we offer a 3-day return window from the day you receive your order.

Eligibility for Return

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with all original tags, and in its original packaging. Additionally, please include your receipt or proof of purchase.

How to Start a Return

If you’d like to initiate a return, kindly contact us at support@adorvue.com. Upon approval of your return, we’ll provide you with a return shipping label and clear instructions on how to return the item. Please note, items returned without prior authorization will not be accepted.

If you have any questions regarding the return process, don’t hesitate to reach out to us at support@adorvue.com.

Damages and Issues

We encourage you to inspect your order as soon as you receive it. If your item is defective, damaged, or incorrect, please contact us immediately so we can promptly address the issue and make things right.

Exceptions / Non-returnable Items

There are certain items that cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you are unsure about whether your item is eligible for return, please feel free to reach out to us for clarification.

Please note, we also cannot accept returns on sale items or gift cards.

Exchanges

To exchange an item, we recommend returning the item you currently have and placing a new order for the desired item. This is the fastest way to receive what you want.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to a 14-day cooling-off period. During this time, you can cancel or return your order for any reason, without needing to provide justification. As with all returns, the item must be in the same condition it was received, unworn, unused, with tags, and in the original packaging. Please ensure you also have the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If your return is approved, we will issue the refund to your original payment method within 10 business days. Please be aware that depending on your bank or credit card company, it may take some additional time for the refund to be processed and posted.

If you haven't received your refund after 15 business days, please don’t hesitate to reach out to us at support@adorvue.com.

Thank you for shopping with us! We truly appreciate your understanding, and we're here to help should you need any assistance.